ISO Client Feedback Results

 

 

The following is a summary of the results of client feedback received under CRA's ISO 9001:2008 Quality System Program through August 2009.  These results are based upon more than 3,700 responses.

Specific Questions/Responses

Adherence to Project Scope	98%	Good/Excellent
Cost Effectiveness	90%	Good/Excellent
Schedule & Deadline Completion	94%	Good/Excellent
Responsiveness	97%	Good/Excellent
Overall Performance	97%	Good/Excellent
Client Expectations	97%	Met/Exceeded

CRA is very proud of our demonstrated success at meeting or exceeding the expectations of our clients.